Return / Refund Policy
All our products are guaranteed by the manufacturer and insured by the shipping company to arrive in perfect condition. However, purchased items may be returned within three (3) days of receiving shipment. A 25% restocking fee will apply to all doors/slab orders. The customer is responsible for return shipping charges. No refund will be made for purchases until the items have safely arrived to our manufacturer’s warehouse.
Custom orders such as pre-hung or pre-finished doors are non-refundable.
Customers who wish to return non-damaged items must also pay return shipping fees.
Authorization from Doors4Home is required prior to the return of any item. We will give you instructions on where and how to ship. We recommend that you insure returned items for the full value of the item shipped. If you're not satisfied with your purchase, please contact us within one day of delivery to arrange an exchange or refund. A 25% restocking fee will apply! Please make sure to keep your receipt and return the product in its original packaging. As stated previously Doors4Home will not assume the transportation charges for any products returned by any transportation agency or company for products purchased through Doors4Home.
- - All pre-hung orders are final (non-refundable/non-changeable)
- - All custom size orders are final.
- - After full payment is received, you have 3 working days to cancel or to make a change. After that your order is non-refundable/non-changeable
- - Cancellation of door(s) slab order(s) - are subject to 25% restocking fee.
- - Customer is responsible for all shipping charges in case of return.