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Frequently Asked Questions

We are dedicated to providing our customers with a superior level of service. Please see below for ways in which we can assist.
About My Order
How long will it take to get my order?

Our lead time varies pending on your order type. Below are common lead times:
- Unfinished door slabs (no frame) typically ships within 5-7 business days
- Unfinished doors pre-hung (with frame) typically ships within 2-4 weeks
- Pre-hung doors with factory finish typically ships within 4-5 weeks

Custom size doors will require extra lead time. We will contact per order.

What happens if my order arrives damaged?

Customer is responsible for inspecting the freight for shortages or damages while the driver is still present. In the event of damage you must refuse delivery, note the damage on the delivery receipt and contact us immediately 877-929-3667. If parts are missing please accept the order and contact us immediately. We will ship any missing part(s) in a timely manner.

If you find any freight damage after the driver leaves it is your responsibility to file a claim with the freight company.

Acceptance of shipment and signing the delivery receipt by you or your representative/s is an acknowledgment that your merchandise was delivered in a satisfactory condition and you are releasing the freight company and Doors4Home from all damage claims.

What payment methods do you accept?

We accept the following forms of payment:
- Visa, MasterCard, Discover and American Express
- PayPal
- Checks
- Wire Transfers

We only accept credit card issued by US banks. We do not accept international credit cards. You must have a USA billing and shipping address.

How do I track my order?

After an order has shipped, we will email the name of the freight carrier, link to their website and tracking information.
Please visit the freight carrier's website and enter the tracking number provided for real time tracking.
If an order includes multiple items, each may have separate delivery dates and tracking information.

Can you expedite an Order?

Doors4home wants all our customers to receive their orders as fast and promptly as possible. However, it is not possible to expedite an order through production.

If needed can I return or cancel my order?

Purchased items may be returned within three (3) days of receiving shipment with the exception of pre-hung orders, orders with factory finish and custom orders.
For more information on returning an order please click here.

Product and Services
Can you install my door?

Unfortunately we do not offer installation services. We recommend using websites such as Yelp or Angie's list to find a reputable installer in your area.

What should I look for to determine if my door needs to be replaced?

Common things such as cracks, peeling, rotting around the door frame, draft coming in and trouble opening or closing the door are all signs that you may need to replace the door or frame.

What Kind of Door is right for my home?

That can be dependent on several factors. Home design, size of the opening and exposure to direct sun light are all factors when selecting a new door. For example if your home calls for a more authentic look you may choose a wood door, bear in mind wood doors require more periodic maintenance then other types. Fiberglass door can mimic the appearance of wood, while cutting down on the maintenance cost. Consider our buyers guide for more in depth information on choosing the right door for your home.

What is the difference between a door slab and a Prehung door?

It's as simple as it sounds the door slab is exactly that just the door itself it is shipped without a frame and with no handle prepping. Prehung doors are shipped with the door jamb framework, hinges and trim and come ready to be installed. Prehung doors are recommended especially in situations where there is not existing door frame, the frame is damaged in some way or it is newly constructed home.

What is the difference between True Divided Light (TDL) and Simulated Divided light (SDL) Doors?

TDL’s (True Divided Light) or SDL’s (Simulated Divided Light) as they are referred to in industry terms refer to the construction method used for doors with the look of multiple panes of glass separated by bars. In SDL construction a single pane of glass has a mullion attached to achieve the look of divided glass panes. Whereas TDL doors actually have individual panes of glass.

How do I determine my Rough Opening??

A Rough opening is an unfinished opening where a door or window can be installed for quick instructions on how to measure your rough opening see our prehung door page.

Do you offer custom size doors?

Yes we do offer custom size doors. Please call our sales department 1-877-929-3667 for details as not all door models can be ordered custom.