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Our approach to COVID-19

We're here for all your door needs.

During this Corona virus (COVID-19) pandemic, we’ve been taking every precaution to ensure the safety of our employees, customers and vendors. Our Austin, TX showroom is temporarily closed for visitors. Our office employees are working from home to help flatten the curve. Our team is equipped with ample resources and technology to answer questions, provide consultations and get your perfect door ordered and delivered right to your job site.

We will continue to follow the Centers for Disease Control (CDC) and World Health Organization (WHO) guidelines, and will update our practices accordingly.

Orders

Due to a surge in online orders, we are currently experiencing some production delays. We are in close contact with our manufacturers to meet your needs.
Since most of these delays occurred unexpectedly and beyond our control, we are working with affected customers on a case by case basis.

Orders for pre-hung doors are currently being delayed 1-2 weeks beyond the estimated ship date.

If you have questions regarding your order, please call our customer service team at 1-877-929-3667 or send us an email.
We will assist you as fast as we can.

Shipping

All our shipping carrier partners are operating as normal and implementing the following procedures:

  • All curb side deliveries are contactless.
  • Drivers will wear disposable gloves during delivery and will maintain 6 feet of separation from others.
  • Delivery receipt changes such as "No Signature Required" to limit customer contact (drivers will sign for the customer by inputting first and last name).
  • Freight will be staged on the trailers to allow for safe and quick customer unloading.
In areas hit harder by COVID-19 we see some delivery interruptions. The freight company will work with you directly to coordinate a safe delivery of your order.

We are grateful for your business and will continue to work diligently to provide excellent service and the doors you need during these challenging times.

Stay Safe, Stay Strong and Be Well,
The Doors4Home.com Team